Cotton Australia is joining National Farmers’ Federation (NFF) to urge growers experiencing mobile connectivity issues in the wake of the 3G network shutdown to reach out for help and to report cases of service failure.

The 3G network was switched off on October 28, with Telstra and Optus assuring that 4G coverage would meet or exceed previous 3G levels. Despite this, many growers have raised concerns about worsened connectivity, as highlighted during Cotton Australia’s recent General Meeting. Several Cotton Grower Associations reported ongoing issues, including call dropouts and frustratingly weak signals in some areas.

On behalf of all cotton growers, CA Policy Advisor Paul Sloman has met with telco providers and voiced disappointment with the level of service, post 3G.

“We will continue to fight for better service in rural and regional Australia and I encourage any grower to contact me directly if they are encountering major problems with their telecommunication issues. That way, we can provide their staff with examples and demand solutions.” Contact can be made at [email protected] or 0448 094 883.

Cotton Australia is committed to holding network providers accountable for delivering equivalent or improved service. Another way to raise concerns is through the free and independent Regional Tech Hub.

Waiting on hold can be frustrating, but contacting the Regional Tech Hub is often the best way to resolve issues. The Regional Tech Hub is well-equipped to assist as they can escalate problems with providers and offer impartial advice on purchasing products.

The Hub only needs basic details, including a phone number, general location, and a brief description of the issue. Personal details won’t be shared, and the information will be fed directly to service providers.

How the Regional Tech Hub Can Help

The Regional Tech Hub offers free, independent support to growers facing connectivity challenges. It should be your first point of call as the Hub can:

• Escalate issues directly with providers, saving you time.

• Offer solutions for connectivity problems, whether at the homestead, in the paddock, or on roads.

• Provide clear advice on equipment upgrades, such as switching to 4G-capable devices.

Where to get support

Regional Tech Hub

• Phone: 1300 081 029

Additional Resource - Tech Hub Talk Podcast

For more information on the shutdown, the Tech Hub Talk podcast explains why it was necessary, offers practical tips, and shares advice on where to get help.

• Episode 1: A practical guide to understanding the 3G shutdown and finding solutions Spotify | Apple podcasts